The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. It provides an end-to-end IT/digital operating model for the creation, delivery and c