ITIL training provides individuals with a structured approach for developing their competencies in the current and future workplace. The accompanying guidance also helps organizations to take advantage of the new and upcoming technologies, succeed in making their digital transformations, and create value as needed for themselves and their customers.
ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it
within a more strategic context. Its focus tends to be on end-to-end product and service management, from
demand to value.
This course leads to the ITIL® Foundation level certification. Delegates are prepared for the Foundation examination. The Foundation qualification is a pre-requisite for the ITIL Intermediate examinations.
The ITIL Foundation examination is a closed- book 60 minute 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).
ITIL 4 foundation Online + One Exam
ITIL 4 takes you through a service value system which provides a holistic picture of what it really means to contribute to business value.
The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the co-creation of value with customers and other stakeholders
in the form of products and services
The Guiding principles of ITIL 4
The four dimensions of service management
Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver
How ITIL practices described in ITIL 4 will maintain the value and importance provided
by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.
The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
ITIL, with the release of ITIL 4 is now much more relevant to software developers, service management practitioners and businesses through promoting a holistic view of delivering products and services. Starting with the Foundation level, ITIL 4 will emphasise the importance of collaboration, transparency, automating where possible, and working holistically.
ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.
ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process led delivery, ITIL 4 supports faster quality and value driven delivery for people and organizations.