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YaSM starts from the insight that all established service management frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM® and VeriSM™ follow a few basic principles. Once you are familiar with these principles, you can better sort out the huge amount of advice available and introduce clearly defined processes in your organization that everybody understands.

But how to get the picture of these principles, and how to define concise processes that work for your organization?

This is where the YaSM model comes into play:

YaSM has a streamlined, consistent structure so you can easily understand the ideas behind service management. Also, the YaSM model is not merely read-only information. All diagrams and documents are in fact fully editable templates, so you don't have to start from nothing as you design tailor-made processes for your organization.

YaSM is not another service management framework.

What we offer is rather a "translation" of the guidance in the established frameworks like ITIL®, SIAM® and VeriSM™ into a clear-cut collection of processes.

The YaSM® Process Map For Visio®

  • Licenses to use our products are based on sites, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. Each site is entitled to use the product without limitation of time, number of users and number of copies. Multi-site licenses are available upon request.

    License holders are entitled to product updates, help with general questions on YaSM and technical product support (these services are included in the purchasing for the duration of one year; support contracts are available to customers who wish continued support).

    Please note: Our products do not contain licenses for their target platforms (e.g. there is no Microsoft Visio® license included in the YaSM® Process Map for Visio).

    General terms and license conditions in detail

    Licenses for the YaSM® Process Map and the YaSM® - ISO 20000 Bridge are granted by IT Process Maps GbR in Germany. Please see our general terms and license conditions in fulL.

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